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Home » London Liverpool Street

London Liverpool Street

Client

National Express

Location

London

Project Value

£760k

Project duration

12 weeks

Project overview

This project aimed to modernise the ticket centre while ensuring minimal disruption to the station’s operations. With a focus on improving customer experience and providing a contemporary environment for station staff, the renovation encompassed various aspects, including bespoke joinery, architectural enhancements, and mechanical and electrical upgrades.

Approach

At the time of our fit-out project, London Liverpool Street was the third busiest station in London. We successfully completed an extensive refurbishment of the ticket centre whilst ensuring our client, National Express, maintained all services for passengers.

The works included brand new ticket counters formed using bespoke joinery, granite, and painted glass partitions, giving the centre a fresh appearance whilst improving the customer experience. Back-of-house refurbishments included the staff ticket desks, offices, WCs, and break-out facilities to provide a modern environment for the station team.

As well as delivering all the traditional construction & fit-out elements, our mechanical & electrical teams completed the engineering services on this project to give the client a turnkey package.

Scope of works

  • Specialist joinery
  • Colour glazed partitions
  • Architectural metalworks
  • Automatic shutters
  • Cash handling systems
  • Decoration
  • Lighting and emergency lighting
  • Data cabling
  • Small power
  • Fire alarms
  • Ventilation & heating
  • DDA counters
  • Granite finishes
  • Flooring
  • Suspended ceilings

Outcome

The renovation of London Liverpool Street’s ticket centre resulted in several notable outcomes:

  • Improved Customer Experience: The modernised ticket centre, characterised by bespoke joinery and architectural enhancements, contributed to an enhanced customer experience for the average 135 million annual passengers passing through the station.

  • Contemporary Work Environment: Station staff benefited from the refurbishment of back-of-house facilities, including staff ticket desks, offices, and break-out areas. The modernisation initiative aimed to foster a positive and productive work environment for the station team.

  • Operational Continuity: Despite the extensive renovation works, operational continuity was maintained throughout the project duration. This ensured that essential services for passengers remained uninterrupted, underscoring the project’s success in balancing renovation objectives with operational requirements.

Summary

This project aimed to modernise the ticket centre while ensuring minimal disruption to the station’s operations. With a focus on improving customer experience and providing a contemporary environment for station staff, the renovation encompassed various aspects, including bespoke joinery, architectural enhancements, and mechanical and electrical upgrades.

Scope of works

  • Specialist joinery
  • Colour glazed partitions
  • Architectural metalworks
  • Automatic shutters
  • Cash handling systems
  • Decoration
  • Lighting and emergency lighting
  • Data cabling
  • Small power
  • Fire alarms
  • Ventilation & heating
  • DDA counters
  • Granite finishes
  • Flooring
  • Suspended ceilings

Approach

At the time of our fit-out project, London Liverpool Street was the third busiest station in London. We successfully completed an extensive refurbishment of the ticket centre whilst ensuring our client, National Express, maintained all services for passengers.

The works included brand new ticket counters formed using bespoke joinery, granite, and painted glass partitions, giving the centre a fresh appearance whilst improving the customer experience. Back-of-house refurbishments included the staff ticket desks, offices, WCs, and break-out facilities to provide a modern environment for the station team.

As well as delivering all the traditional construction & fit-out elements, our mechanical & electrical teams completed the engineering services on this project to give the client a turnkey package.

Sectors

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Transportation

Services

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Construction

Transport infrastructure

Team

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Outcome

The renovation of London Liverpool Street’s ticket centre resulted in several notable outcomes:

  • Improved Customer Experience: The modernised ticket centre, characterised by bespoke joinery and architectural enhancements, contributed to an enhanced customer experience for the average 135 million annual passengers passing through the station.

  • Contemporary Work Environment: Station staff benefited from the refurbishment of back-of-house facilities, including staff ticket desks, offices, and break-out areas. The modernisation initiative aimed to foster a positive and productive work environment for the station team.

  • Operational Continuity: Despite the extensive renovation works, operational continuity was maintained throughout the project duration. This ensured that essential services for passengers remained uninterrupted, underscoring the project’s success in balancing renovation objectives with operational requirements.

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